TRG Store Policy

Customer satisfaction is our #1 priority.
1. A deposit is a binding commitment between the consumer and TRG to purchase the product. If the consumer decides not to complete the purchase the deposit will be retained by TRG.
2. Special Order items require payment in full at the time of order and we are at the mercy of the suppliers for delivery. When in stock TRG will contact the consumer.
3. TRG will warehouse special order items for a 2-week period, after notification to the customer. Subsequently a storage fee of 10% of the retail price may be charged weekly.

Return Policy
We make every effort to inspect, carefully pack and, unless requested otherwise, bench test your equipment before shipment. It is our expressly stated goal to eliminate " DOA" Apple equipment  as completely as possible, although this in no way represents a guarantee on our part.
If after receiving merchandise from us, you have a problem with the product, proceed in the following manner:
1. Call or email your sales representative and explain the situation. We will do everything in our power to work with you to rectify the problem or help you interface with the manufacturer.
2. If there is a need to return a product to us, one of our technicians who are authorized to issue you an RMA number for its return will do so. You will be asked to sign a faxed copy of a document indicating that you understand our return and packaging policies.
Returns must be accompanied by a receipt. Returns without a receipt will not be accepted for store credit.
3. All purchases (except Software and Special Order Items) may be returned for a refund, within 14 days (see exceptions below), with proof of purchase. A restocking fee may apply. However, computers, peripherals, software, and supplies that have been opened, cannot be returned unless they are deemed to be defective by TRG. Please note all  “as is and “one only” items are final sale ONLY! No returns accepted.
4. Any returned product must be returned in its original packaging within 14 days of purchase, with all manuals, cables, etc., in as new condition, or full credit will not be issued. TRG Computer Solutions may charge a restocking fee (up to 30%), to cover repackaging or replacement costs only when absolutely necessary.

5. In case of exchange or repair, customers are responsible for all shipping charges of the merchandise.
6. Returned items must be in re-sellable condition (unopened). No exceptions.
All returns must have prior authorization and must have a proper RMA number issued by an authorized TRG Computer Solutions representative clearly written on the outside of a double-boxed packing carton. Items that are not clearly and properly marked will be refused at our receiving door. Under no circumstances may product be returned to TRG Computer Solutions more than 14 days past the date of the issued RMA.

7. Understand and read the manufacturer's literature before opening any software! Defective software will be replaced with the same title only and must be returned complete. TRG Computer Solutions will pay return freight to the customer for any defective or replaced product. Customer pays freight for all returns to TRG Computer Solutions, unless TRG Computer Solutions is at fault for miss packaging, etc.