Welcome to TRG’s Service and Support
About the Technical Support Section
The Macintosh made its name as an intuitive, yet powerful computing platform. However, any computer can quickly become frustrating when it doesn’t work the way it was intended. Believe us, we’ve been there.
Our support area is currently offline for an overhaul. When it returns, we will have the chance to answer frequently asked questions and solutions to problems (often learned the hard way by our technicians).
If you have any issues whatsoever with the equipment you have purchased from us, please do not hesitate to call. Our consultants are there for you before and after the sale and can provide the interactive advice that no website can hope to provide.
AppleCare/AppleCare+ Protection Plan
The AppleCare Protection Plan provides upto three years of service and support for your new Mac Pro, iMac Pro, iMac, MacBook Air, MacBook Pro, iPad, or other Apple products at one economical price.
The AppleCare Protection Plan provides upto three years of service and support for your new Mac Pro, iMac Pro, iMac, MacBook Air, MacBook Pro, iPad, or other Apple products at one economical price. The plan includes direct telephone access, powerful diagnostic tools, Apple-certified repairs, and simplified access to Apple’s Internet support options.
Your new Apple product comes with some great tools to help you get started using it.
On-Screen Help
Whenever you have a question about how to use your computer, use the on-screen Help Center to find the step-by-step instructions and troubleshooting information you need. From the Macintosh desktop, simply look in the Help menu at the top of the screen.
Product Manuals
The electronic manual that comes with your Apple product provides detailed instructions to help you use the product effectively. A large selection of Apple product manuals in PDF format is available for downloading at www.apple.com/support.
The Apple Support web site is available to help you 24 hours a day, 7 days a week. You’ll find comprehensive product information as well as technical assistance and software updates.
Apple Support
The Apple Software Downloads site, which contains a complete collection of updates, utilities, and full software installers, is updated daily.
Tech Info Library (TIL)
Apple’s website includes numerous technical articles, troubleshooting tips, technical specifications, product histories, system configurations, and much more.
If you have a question about the installation, launch, and recovery of supported software or about the configuration of Apple and supported third-party products that cannot be answered by the other options listed in this guide, call one of the numbers listed below.
905-841-9966
Please be prepared to provide the product’s serial number.
Non-Apple Software
Applications from other companies may be included with your Apple product. Questions about these products should be directed to their manufacturers. Phone numbers for product assistance are usually listed near the beginning of the applications’ manuals. Applications from other companies may be included with your Apple product. Questions about these products should be directed to their manufacturers. Phone numbers for product assistance are usually listed near the beginning of the applications’ manuals.
AppleCare Professional Support Tools
If you administer or support an installed base of Apple systems, AppleCare Professional Support Tools offers the best possible resources to keep them up and running at all times. This all-in-one toolkit includes everything you need to recover software, troubleshoot hardware problems, and optimize individual systems.
AppleCare Repair Service allows you to have your system repaired quickly by Service Professionals who use genuine AppleCare parts. Apple hardware products come with a one- year limited warranty. Please refer to the warranty statement that came with your Apple product.