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Welcome to TRG Technical Support!
AppleCare Protection Plan and Service and Support Products
About the Technical Support Section
The Macintosh made its name as an intuitive, yet powerful computing platform. However, any computer can quickly become frustrating when it doesn't work the way it was
intended. Believe us, we've been there.
Our support area is currently offline for an overhaul. When it returns, we will have the chance to answer frequently-asked questions and solutions to problems
(often learned the hard way by our technicians). If you have any issues whatsoever with the equipment you have purchased from us, please do not hesitate to call.
Our consultants are there for you before and after the sale, and can provide the interactive advice that no website can hope to provide.
AppleCare Protection Plan
The AppleCare Protection Plan provides three years of service and support for your new iMac, iBook,
Power Mac, or PowerBook at one economical price. The plan includes direct telephone access, powerful diagnostic tools, Apple-certified repairs, and simplified
access to Apple's Internet support options.
Your new Apple product comes with some great tools to help you get started using it. On-Screen Help for Your Macintosh
Whenever you have a question about how to use your computer, use the on-screen Help Center to find the step-by-step instructions and troubleshooting
information you need. From the Macintosh desktop, simply look in the Help menu at the top of the screen (for Mac OS X Server, look in HelpViewer).
Product Manuals
The printed or electronic manuals that came with your Apple product provide detailed instructions to help you use the product effectively. A large selection
of Apple product manuals in PDF (readable in Adobe Acrobat) are also available for downloading in the United States at
www.apple.com/support.
The Apple Support web site is available to help you 24 hours a day, 7 days a week. You'll find comprehensive product information as well as technical
assistance and software updates.
Software Downloads
The Apple Software Downloads site, which contains a complete collection of updates, utilities, and full
software installers, is updated daily.
Tech Info Library (TIL)
Apple's searchable support database includes numerous technical articles, troubleshooting tips, technical
specifications, product histories, system configurations, and much more.
If you have a question about the installation, launch, and recovery of supported software-or about configuration of Apple and supported third-party
products-that cannot be answered by the other options listed in this guide, call one of the numbers listed below.
905-841-9966
877-941-9966
905-841-9968 (fax)
(By fax, make sure your return contact information is on the cover sheet and allow 24-48hrs to respond). Please be prepared to provide the product's serial number.
Non-Apple Software
Applications from other companies may be included with your Apple product. Questions about these products should be directed to their manufacturers.
Phone numbers for product assistance are usually listed near the beginning of the applications' manuals.
User Group Program
Within a user group, you'll find some of the most helpful and knowledgeable computer experts, and they're willing to share their experience and advice.
In addition, many user groups schedule speakers and events that give you a chance to keep up to date and learn more about the possibilities of your computer.
See www.apple.com/usergroups/.
AppleCare support products offer some great tools to help you optimize and troubleshoot Apple systems.
AppleCare Professional Support Tools
If you administer or support an installed base of Apple systems, AppleCare Professional Support Tools offers the best possible resources to keep them up
and running at all times. This all-in-one toolkit includes everything you need to recover software, troubleshoot hardware problems, and optimize individual systems.
AppleCare Repair Service allows you to have your system repaired quickly by Service Professionals who use genuine AppleCare parts. Apple hardware
products come with a one-year limited warranty. Please refer to the warranty statement that came with your Apple product.
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